Payment/Shipping/Returns

Payments

We accept all major credit cards + Paypal

Shipping Policy

Most orders are shipped within 2-4 business days. On the odd occasion that we need longer than that, we will be sure to contact you.

​We ship with US Mail Regular Parcel. Please contact us ahead of time if you would like rush shipping or upgrades.

If there is a problem or discrepancy with your order, please let us know so we can make it right.

Please allow appropriate time for your package to arrive before contacting us.  

** If you are ordering from outside the USA please note that you are responsible for any additional fees that may occur such as duties or international taxes. 

We are not responsible for any damage that may occur during shipping. If your product arrives damaged please notify us within 48 hours by emailing photos and descriptions of how you received it.

Refunds and Exchanges

Unfortunately and without exception we cannot accept exchanges or returns.  If your package was damaged during shipment by the carrier, please save the box and the merchandise. Take a photo of the damaged items and notify us as soon as possible via email (info@ostyskincare.com)

Product Claims

The Osty® products described on this website are intended to meet the FDA's definition of a cosmetic product, an article applied to the human body to cleanse, beautify, promote attractiveness, and alter appearances. These Osty® products are not intended to be drug products that diagnose, treat, cure, or prevent any disease or condition. These products have not been approved by the FDA and the statements on these pages have not been evaluated by the FDA.